COVID-19 New Health & Safety Protocols
Keeping Clients & Our Team Safe at Hair by Elements Salon in Bishop's Stortford
It’s been quite the year, hasn’t it? There’s been so much going on, especially with COVID-19, so we thought it would be helpful to share with you some of the changes you may encounter during your next visit at Hair by Elements.
What Happens When You Book Your Appointment?
When you book your appointment we will:
- Ask for your name, email and mobile phone number
- Take a deposit to guarantee your appointment (£50 for hair colour; £20 for hair cut)
-Text you with your appointment reminder
- Email some important forms which need completing (e.g. patch test and COVID forms)
- A gentle reminder: If you are unable to make your appointment, you must give us at least 24 hours' notice or risk losing your deposit. We will also be happy to move your appointment to another day and time, without risking your deposit. There may be unforeseen circumstances that make it impossible for you to make your appointment and cannot reschedule. In this case, we would look to potentially give a full refund of the deposit.
Salon Thoroughly Cleaned & Disinfected
We will ensure that the salon is thoroughly cleaned and disinfected prior to re-opening. Every member of the team has passed a Barbicide course in salon sanitation and will make sure that everything we use in regards to equipment will be sterilised before and after every appointment. Every section will be cleaned down and maintained throughout your service.
An Individual PPE Pack For Every Guest
We will be providing every guest with a Self Care Pack. This will potentially contain a clean/disposable gown, 2 x disposable towels, a pair of disposable gloves and a face mask. There will be a £3.00 surcharge to cover the cost of these items. I'm sure you will understand, as this is an additional cost to us to be able to carry out your service safely.
Social Distancing Measures
We are committed to social distancing. However, as our industry requires us to be close proximity of each other, we are putting additional measures in place. All consultations will be carried out with us behind the chair talking via the mirror. This goes against how we feel about consultations but this will be the safest way for us to work at this time. We will have distance between our work stations depending on official guidelines. We do ask that you attend your appointments on your own as we will not be able to accommodate partners, children or friends unless they have an appointment with a different stylist at the same time.
Personal One To One Experience
Thank you so much for taking the first steps to having great hair.
Our philosophy is to ensure you receive a unique and bespoke service that is individual to you.
We embrace the individuality of our guests and want to ensure that you not only receive a great hair cut and beautiful colour, but that you enjoy our safe, friendly and professional environment.
We want your journey and experience with us to leave you feeling relaxed, refreshed and confident.
Ensure you look at what to expect during your visit on this site or talk to us directly on 01279 506010 / 505151 reference our care pack, virtual forms, skin tests or any other general information.
We can’t wait to see you and welcome you into our salon.
Stay safe and healthy